Movers Bermondsey Terms and Conditions

These Terms and Conditions set out the basis on which Movers Bermondsey provides removal and related services to private and commercial customers. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company means Movers Bermondsey, the provider of removal and related services.

1.2 Customer means the person, firm or organisation booking the services.

1.3 Services means removal, collection, delivery, packing, loading, unloading, storage, and any additional services agreed between the Customer and the Company.

1.4 Goods means the items and personal property that the Company is contracted to move, handle, store, or otherwise work with.

1.5 Service Area means the primary operating area of the Company, which includes Bermondsey and surrounding districts, as well as moves to and from other locations as agreed.

1.6 Contract means the agreement between the Customer and the Company for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Quotations and Pricing

2.1 Any quotation issued by the Company is based on the information supplied by the Customer at the time of enquiry, including addresses, access conditions, property size, inventory of Goods, and any special requirements.

2.2 Quotations are normally provided as fixed-price estimates, but the Company reserves the right to charge on an hourly or alternative basis where specified. All pricing details will be set out in the quotation or booking confirmation.

2.3 Quotations are valid for a limited period from the date of issue, as stated by the Company. If no period is stated, a quotation will be valid for 30 days, subject to availability and any changes in costs beyond the Companys control.

2.4 The Company may revise a quotation or make additional charges if:

a there is a change in the Services requested, addresses, dates, or times

b the Customer fails to properly inform the Company of important details such as restricted access, parking limitations, stair-only access, or unusual items

c the move involves additional Goods not previously disclosed

d there are delays caused by circumstances beyond the Companys reasonable control, including but not limited to waiting for keys, third-party delays, traffic restrictions, or congestion.

2.5 All prices are exclusive of tolls, parking charges, congestion charges, fines, and similar costs unless otherwise stated. Such sums may be charged in addition to the quoted price if incurred in the course of providing the Services.

3. Booking Process

3.1 A booking is only confirmed when the Customer has accepted the quotation, agreed to these Terms and Conditions, and the Company has issued a confirmation of booking.

3.2 The Company may require a deposit or advance payment to secure the booking. The amount and due date of any deposit will be notified to the Customer at the time of booking.

3.3 The Customer is responsible for ensuring all details in the booking confirmation are correct. Any errors or omissions must be reported to the Company without delay.

3.4 The Company reserves the right to decline or cancel a booking at its discretion where, for example, the Services requested are outside the Service Area, involve prohibited items, or cannot be carried out safely or lawfully.

4. Customer Responsibilities

4.1 The Customer must ensure that:

a the Company has clear and safe access to the property and any required parking or loading areas

b any necessary permits, visitor passes, or parking arrangements are in place before the arrival of the Companys crew

c the Goods are properly packed and prepared for transport where the Company has not agreed to provide packing services

d fragile or high-value items are clearly identified and appropriately protected

e all Goods to be moved are made available at the agreed time and location.

4.2 The Customer must not request the Company to move or handle any prohibited goods including, but not limited to, explosives, flammable substances, illegal items, live animals, perishable food items, or hazardous materials, except where explicitly agreed and only where lawful and safe.

4.3 The Customer shall arrange for keys or access codes to be available as required and is responsible for ensuring that the new property is ready to receive the Goods.

5. Payments

5.1 Payment terms will be specified in the quotation or booking confirmation. The Company may require payment in full prior to, or immediately upon completion of, the Services unless otherwise agreed in writing.

5.2 Payment may be made by the methods accepted by the Company from time to time. Cash payments, where accepted, are normally due upon arrival or completion of the work.

5.3 Where invoices are issued with credit terms, payment must be made on or before the stated due date. The Company reserves the right to charge interest on overdue sums at the statutory rate permitted under applicable law.

5.4 The Customer may not withhold or set off any part of the agreed price for any reason unless a prior written agreement is in place with the Company.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or postpone a booking, they must notify the Company as soon as reasonably practicable.

6.2 The Company may apply cancellation or postponement charges depending on the notice period provided:

a where more than 7 days notice is given, any deposit may be refunded or credited at the Companys discretion, subject to administrative costs

b where between 48 hours and 7 days notice is given, the Company may retain part or all of the deposit and may charge up to 50 percent of the agreed price

c where less than 48 hours notice is given, the Company may charge up to 100 percent of the agreed price.

6.3 Any amendments to the booking, including date, time, addresses, or scope of Services, are subject to availability and may result in additional charges.

6.4 The Company reserves the right to cancel or reschedule the Services due to circumstances beyond its reasonable control, including severe weather, vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases, the Company will aim to offer an alternative date or refund any sums paid for Services not provided. The Company shall not be liable for any consequential loss arising from such cancellation or rescheduling.

7. Performance of Services

7.1 The Company will carry out the Services with reasonable care and skill, using appropriately trained personnel and suitable vehicles and equipment.

7.2 Time estimates for arrival and completion are given in good faith but are not guaranteed. The Company is not liable for loss or expense arising from delays that were not reasonably foreseeable or were outside the Companys direct control.

7.3 The Company reserves the right to refuse to carry out any task that, in the opinion of its staff, may pose a risk to personal safety, property, or the environment, or that would breach any law or regulation.

8. Liability for Loss or Damage

8.1 The Company will take reasonable care of the Goods while they are in its custody and control. However, the Companys liability for loss or damage is subject to the limitations set out in this section.

8.2 The Company will not be liable for:

a damage to Goods that are not adequately packed by the Customer or a third party

b pre-existing defects, wear and tear, or inherent vice in items, including fragile or unstable goods

c damage resulting from the movement of items that by their nature are difficult to move safely, such as flat-pack furniture not designed for repeated dismantling and reassembly, or items that are oversized for access routes

d loss or damage where the Customer or a third party has instructed the Company against its advice, or has carried out packing, loading, or unloading themselves.

8.3 The Company will not be responsible for indirect or consequential loss, including loss of income, profits, or opportunity, arising from any failure to perform the Services or from any loss or damage to Goods.

8.4 The Companys total liability for any claim arising out of a single event or series of connected events shall not exceed the lower of the replacement value of the Goods affected or any applicable insurance limit maintained by the Company at the relevant time, unless otherwise agreed in writing.

8.5 The Customer is responsible for arranging additional insurance cover for high-value items if required. The Company does not give any guarantee that its own insurance arrangements will cover every type of loss, and it is the Customers responsibility to make any additional arrangements they consider necessary.

8.6 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable, and in any event no later than 7 days after completion of the Services, to allow the Company a reasonable opportunity to investigate.

9. Exclusions of Liability

9.1 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

9.2 Subject to clause 9.1, all implied conditions, warranties, or terms are excluded to the fullest extent permitted by law.

10. Waste, Recycling and Regulations

10.1 The Company operates in accordance with relevant waste and environmental regulations. The Customer must not request the Company to dispose of waste unlawfully, including fly tipping or depositing items without appropriate authorisation.

10.2 Where the Services include disposal or clearance of unwanted items, the Company will determine the most suitable lawful method, which may include recycling centres, authorised waste transfer stations, or approved third-party providers.

10.3 Additional charges may apply for waste disposal, bulky item disposal, or specialist items that require particular handling or permits.

10.4 The Customer is responsible for accurately describing any items intended for disposal, especially those that may be classified as hazardous, restricted, or subject to special handling rules.

10.5 The Company reserves the right to refuse to remove or dispose of any item where it believes this would breach environmental, waste, or transport regulations.

11. Storage Services

11.1 Where the Company agrees to store Goods on behalf of the Customer, additional storage terms may apply and will be notified to the Customer.

11.2 Storage charges will be calculated based on the volume, duration, and any additional handling required. Charges are usually payable in advance for each storage period.

11.3 The Customer must keep the Company informed of their current contact details at all times while Goods are in storage.

11.4 If storage charges remain unpaid for more than 30 days after the due date, the Company may exercise a lien over the Goods and, following proper notice, may sell or dispose of the Goods to recover outstanding sums and reasonable costs.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

12.2 Complaints relating to loss, damage, or service quality must be submitted in writing, clearly setting out the nature of the issue, relevant dates, and any supporting information.

12.3 The Company will investigate complaints in good faith and will aim to provide a response within a reasonable period. Remedies may include repair, replacement, partial refund, or other appropriate measures, subject to the limitations set out in these Terms and Conditions.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data about the Customer and, where necessary, related individuals, for the purposes of providing the Services, managing bookings, processing payments, and meeting legal obligations.

13.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to perform the Services, comply with legal requirements, or where the Customer has given consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any Contract between the Customer and the Company, are governed by and shall be construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

15.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

15.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior discussions, correspondence, or understandings.